Bupa Wellness - Healthcheck Recall Campaign Management

Bupa Wellness had over 200,000 corporate client employees who are eligible for health checks at predefined intervals which meant 300,000 records needed manually sifting. Wellness were failing to meet agreed levels of service so looked for a solution to optimise their existing investment, increase quality and maximise profitability.

TBI's ConnectSales is now running seamlessly with Wellness' existing ERP system, meaning no new hardware, software or "in seat" licensing was needed. Every eligible candidate is now recalled on time, resulting in higher bookings than ever before, increased revenue and precise records of contacts, bookings and follow-ups are kept.

Customer service is now to a standard Wellness can be proud of and staff are utilised to their maximum potential. These efficiencies have given scope for new, targeted campaigns on specific groups in time saved by streamlining these processes.