Bupa Wellness - Sales Invoice Validation
Bupa Wellness has over 200,000 corporate client employees and tens of thousands of PMI clients which resulted in substantial quantities of paper invoices being generated on a daily basis. Quality had become a major issue with high billed right first time error rates. Customer satisfaction was low, resulting in cashflow being seriously affected.
TBI's ConnectSales now links into Bupa Wellness' existing Enterprise Resource Planning (ERP) system and validates every single corporate invoice before the invoice is even raised so that invoices are correct when generated and when it reaches the customer. Bupa wellness has many thousands of customers who now benefit from wholly accurate invoices being generated, so they can approve and pay first time. Thus, all invoices are approved far sooner, resulting in £M's being paid at least four weeks earlier than before. Accuracy has improved significantly with very few errors and customer satisfaction is very high.
Customer service is now excellent and all of this remarkable improvement is being delivered at a reduced cost to Wellness and the environment. By using ConnectSales, Bupa Wellness has maximised profitability and demonstrated business excellence to its customers whilst retaining and enhancing its original ERP solution.
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