Give your Customers world class support - at their fingertips

TBiConnect's "Connect Support" gives you the ability to offer a web based, self-service solution to your customers in a secure environment. Allow your customers to place orders online, view availability of products, track their orders, view their statements and pre-approve invoices prior to dispatch.

The system can be easily tailored to your requirement, so as long as the information exists somewhere in your IT systems we can display it to your customers, in an easy to view, intuitive way.

Use our systems to create Help Desk solutions for your sales support team to guide them through queries making sure that information is imparted in an accurate and consistent way. Create similar self-service based FAQ systems for your customers online. Incorporate workflow rules so that customer follow up is automated as much as possible and monitored so nothing can fall between the cracks!

These solutions are provided by TBiConnect as secure "Software as a Service" applications which means no new hardware or software and minimal IT involvement and can be delivered either as a traditional Call Centre application or a Self Service web based system to ensure compliant procedures are maintained consistently across all your sales support channels.